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This question was answered on 8th of July 2013, 10:37 AM

I can't see my mentions and retweets. What I can do?

Posted by El Tesoro — 8th of July 2013, 10:17 AM

I need to see the mentions, retweets and another information of my account but I can't.

Rey Caacbay

Posted on 8th of July 2013, 10:37 AM

Hi there,
When you sign up for a Pro Twitter Stats account we start recording your Pro Twitter data. Twitter Counter cannot display statistics for data that was not recorded. However, we try to get as much Pro Stats for your account from Twitter. Unfortunately, Twitter also has to deal with system availability. Which means in some cases we can't retrieve historical Pro Stats at all (but most of the times at least a couple of days).

Since you've just subscribed to our Pro Stats service, you will only see you basic Twitter stats. Please allow up to 24 hours for us to collect everything and update your account. We will store all the information we're able to get, so next month you'll have a complete and very accurate CSV file with all your Pro Stats from the past month.

Pandora's Promise

Posted on 5th of December 2013, 09:57 AM

I am having the same issue. When we purchased the Pro Account, Twitter Counter said that they had been tracking our data since April 29, 2013, but now you are saying I can't receive the mentions and retweets data since I just purchased the Pro Account yesterday? The ONLY reason we purchased the pro account was because Twitter Counter had been tracking the data since April 29, and there was no disclaimer that mentions and retweets were not recorded during that time. What can we do?

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