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This question was answered on 19th of April 2012, 10:42 AM

Twitter stats not updating

Posted by [adult swim] — 26th of March 2012, 09:31 AM

Our stats aren't updating when I sync. Currently they are stuck on March 23. This has been a problem for about two weeks, but it's never been stuck on a previous day for more than a few hours. Tried syncing manually, no luck.

Sam Wierema

Posted on 27th of March 2012, 04:39 AM

Thank you for reporting this issue.

Ever since our migration we've been experiencing issues with our cache not being updated correctly, despite your stats being updated every day. This is why the graph seems to be stuck on 23 March.

We've implemented a fix and are testing whether that has resolved the issue. Please let us know whether your stats are updated and do contact us again if they are still stuck.

Mike Harding

Posted on 28th of March 2012, 22:37 PM

Hi, I'm experiencing the same issue - only March 20 and it's still stuck. Any thoughts? Thanks.

Sam Wierema

Posted on 29th of March 2012, 03:52 AM

Hi Mike,

Thank you for reporting the issue. We're having a look at the issue again, since it doesn't seem to have resolved yet.

In the meantime, I've updated your statistics and the graph is up-to-date again.

Mike Harding

Posted on 29th of March 2012, 08:45 AM

Thanks Sam.

International Timber

Posted on 19th of April 2012, 09:10 AM

Hi, I'm experiencing this same problem - only showing statistics from today (19 April) and nothing from earlier than this. Please can you help? Thanks

Sam Wierema

Posted on 19th of April 2012, 10:42 AM

Our records indicate that we only have one stats record for your account; today's record. As such there's not much we can show on the graph at this time.

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