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This question was answered on 21st of October 2011, 09:44 AM

Why aren't my counts going up?

Posted by Stephen Tyler — 21st of October 2011, 09:24 AM

I am getting on average about 5 to 6 emails a day from new followers and this does not appear to be reflected in my totals. What is going on. I have asked for help with this a number of times. Twitter is important to me. What can I do?

Richard Kraaijenhagen

Posted on 21st of October 2011, 09:44 AM

Hey Stephen,

When you lost 2 followers in your graph and received 5 new followers by email, it means that 7 people unfollowed you. Making your followers count decreasing by 2. To see who unfollowed you, I recommend useqwitter.

Our followers count isn't live updated to Twitter, we update your stats daily. If you believe your Twitter stats are important to you and you want us to update hourly, then you can become a premium user.

I hopes this answers your question, please let me know if there is anything else I can help you with.


Stephen Tyler

Posted on 21st of October 2011, 10:15 AM

Hello Richard
I signed up for Quitter and will await the results. But you telling me for example yesterday the 20th I got 6 emails of new followers and also lost 6 followers. Your figures show 0 growth. I find this hard to believe. After almost three years of not loosing followers, I am suppose to believe, I'm loosing 5 or 6 a day. This is very sinister to me.
Thanks, sT

Richard Kraaijenhagen

Posted on 21st of October 2011, 10:29 AM

Hey Stephen,

Yes, unless twitter is passing trough the wrong data to us (which would be an extraordinary case) that is the truth.
Mostly unfollowers are bots who were deleted by Twitter, there is no need to worry about that.


Stephen Tyler

Posted on 21st of October 2011, 10:45 AM

Hello Again Richard
I guess I will have to await the Quitter results, before I can have a more in depth conversation. Something seems very sinister, I have never lost followers in the past and according to you I am loosing them at an alarming rate. I will turn my attentions to Twitter support and @dickc to see what more can be done.

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