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This question was answered on 21st of November 2012, 09:41 AM

can't use stats regarding retweet and mention

Posted by SK telecom Co., Ltd. — 14th of October 2010, 02:00 AM

hello
I just paid the premium services' fee to use stats regarding retweet and mention..
but it didn't work!!!
Could you find the reason why it didn't work?
I should get the result right away !!!

Sam Wierema

Posted on 18th of October 2010, 04:42 AM

It usually takes up to 6 hours for us to gather all the statistics. Do the mentions and retweets show up now?

Revista Ripeando

Posted on 20th of November 2012, 18:41 PM

Same Problem!

Rey Caacbay

Posted on 21st of November 2012, 09:41 AM

Hi Revista Repeando,
Thanks for reaching out! Please note that when you sign up for a Pro Twitter Stats account we start recording your Pro Twitter data. Twitter Counter cannot display statistics for data that was not recorded. However, we try to get as much Pro Stats for your account from Twitter. Unfortunately, Twitter also has to deal with system availability. Which means in some cases that we can't retrieve historical Pro Stats at all (but most of the times at least a couple of days).

Thanks again for getting in touch with us. If you require further information you can email us at support (at) twittercounter (dot) com.

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