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can't use stats regarding retweet and mention

SK telecom Co., Ltd. 14-Oct-2010 02:00:21

hello
I just paid the premium services' fee to use stats regarding retweet and mention..
but it didn't work!!!
Could you find the reason why it didn't work?
I should get the result right away !!!

Sam Wierema 18-Oct-2010 04:42:55

It usually takes up to 6 hours for us to gather all the statistics. Do the mentions and retweets show up now?

Revista Ripeando 20-Nov-2012 18:41:51

Same Problem!

Answer
STAFF
Rey Caacbay 21-Nov-2012 09:41:18

Hi Revista Repeando,
Thanks for reaching out! Please note that when you sign up for a Pro Twitter Stats account we start recording your Pro Twitter data. Twitter Counter cannot display statistics for data that was not recorded. However, we try to get as much Pro Stats for your account from Twitter. Unfortunately, Twitter also has to deal with system availability. Which means in some cases that we can't retrieve historical Pro Stats at all (but most of the times at least a couple of days).

Thanks again for getting in touch with us. If you require further information you can email us at support (at) twittercounter (dot) com.

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