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This question was answered on 5th of June 2014, 10:49 AM

Why can't I see mentions and retweets?

Posted by Circulon — 4th of June 2014, 12:53 PM

We've been using the pro version of TwitterCounter.com for some time now, but mentions and retweets won't show up for this specific account. The other accounts are working just fine.

Katerina Petropoulou

Posted on 5th of June 2014, 10:49 AM

Hi! Thanks for reaching out!

It appears that we no longer have valid credentials for this account. This may have happened because at some point users may revoke the app or they haven't logged in recently.

It is easily fixed though. All you need to do is log back to Twitter Counter using this account and reauthorizing the app via Twitter.

Do let us know in case you have any further questions.

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