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Why can't I see mentions and retweets?

Circulon 04-Jun-2014 12:53:38

We've been using the pro version of TwitterCounter.com for some time now, but mentions and retweets won't show up for this specific account. The other accounts are working just fine.

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STAFF
Katerina Petropoulou 05-Jun-2014 10:49:39

Hi! Thanks for reaching out!

It appears that we no longer have valid credentials for this account. This may have happened because at some point users may revoke the app or they haven't logged in recently.

It is easily fixed though. All you need to do is log back to Twitter Counter using this account and reauthorizing the app via Twitter.

Do let us know in case you have any further questions.

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