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I can't see mentions about my account

Posted by coffeemaniaTR — 24th of February 2014, 06:21 AM

I'm connecting with coffeemaniatr account but i cannot see count of mentions for 6 months...? How can i solve this

Katerina Petropoulou

Posted on 24th of February 2014, 06:26 AM

Hi,

When you sign up for a Premium Twitter Stats account we start recording your Premium Twitter data. Twitter Counter cannot display statistics for data that was not recorded. However, we try to get as much Pro Stats for your account from Twitter. Unfortunately, Twitter also has to deal with system availability. Which means in some cases we can't retrieve historical Pro Stats at all (but most of the times at least a couple of days).

Since you've just subscribed to our Pro Stats service, the first 30 minutes you will only see the CSV files from the last 30 days. However, we will store all the information we're able to get, so next month you'll have a complete and very accurate CSV file with all your Pro Stats from the past month. If we've been tracking you before we will show more basic twitter stats on your export stats page, this process may take up to 5 days.

Do let us know in case you have any further questions.

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