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Can we get our mentions, favorites & retweets within the last 2 years with a Premium Account?

Metropolitan Library 20-Feb-2014 14:39:23

We signed up for a Premium Account 2 days ago with the intent to see our mentions, favorites & retweets from the past 2 years. They still haven't shown up so I'm wondering whether we simply need to wait longer for this data to compile (and if so, how long?) OR is the ability to collect this data for the past 2 years not even possible with a Premium Account, i.e. is this data only collected for Pro Accounts? Thanks.

Answer
STAFF
Katerina Petropoulou 21-Feb-2014 04:07:53

Thank you for signing up for a Premium Stats account. At the moment you subscribe, as a pro user, we try to get as much Pro Stats for your account from Twitter. Unfortunately Twitter only gives very recent data to work with (most of the times a couple of days). We have been tracking @MetroLibraryOK since December 11, 2011 on a very irregular base as a normal account.

When you sign up for a Pro Twitter Stats account we start recording your Pro Twitter data. Twitter Counter cannot display statistics for data that was not recorded. However, we try to get as much Pro Stats for your account from Twitter. Unfortunately, Twitter also has to deal with system availability. Which means in some cases we can't retrieve historical Pro Stats at all (but most of the times at least a couple of days).
However, we will store all the information we're able to get, so next month you'll have a complete and very accurate CSV file with all your Pro Stats from the past month. Since we've been tracking you before we will show more basic twitter stats on your export stats page, this process may take up to 5 days.

Do let us know if you have any further questions.

Metropolitan Library 21-Feb-2014 10:07:03

Thank you for your response. However, I'm not quite sure that it answered my question. I understand that our account has been irregularly tracked since Dec 11, 2011 so we won't have statistics for every single day since then.

However, we are specifically looking for mentions, favorites and retweets from July 1, 2012-June 30, 2013. I currently see none of these statistics from this time period. So:
1. Will these specific statistics be made available to us and if so, when?
2. Are these statistics from this time period even available for a Premium Account or would we instead need a Pro Account to acquire these statistics?

Thanks.

Answer
STAFF
Katerina Petropoulou 21-Feb-2014 10:25:59

Unfortunately Twitter Counter cannot display statistics for data that was not recorded. Usually you are able to see the general trend for a specific period of time rather than day-to-day stats. You can check the integrity of your account's stats here: http://twittercounter.com/pages/buy-stats.

Please let us know in case you have any further questions.

Metropolitan Library 21-Feb-2014 13:12:33

Thanks for the link. So since that page shows that there is data for most of January-June 2013, that information should show up in our Premium Account sometime soon?

STAFF
Katerina Petropoulou 24-Feb-2014 06:30:40

Hi,

Unfortunately, this means that there has been no data recorded for that period of time, therefore even with a premium subscription it is not possible to have access to stats for data that has not been recorded.

Do let us know if you have any further questions. Thanks for reaching out!

Metropolitan Library 24-Feb-2014 13:52:40

I'm still confused. What I said was the Buy Twitter Stats page DOES show a lot of available days on which data was recorded between January 2013 and June 2013. What I'm hearing you say is that there is no data recorded for that period of time.

So since the Buy Twitter Stats pages shows that data WAS recorded on a number of days during that time period, can you tell me WHAT data was recorded on those days?

Answer
STAFF
Katerina Petropoulou 25-Feb-2014 03:45:26

Hi, for your convenience we can send you a text file with the data that has been recorded. Please send us the email adress you would like to receive it.

Metropolitan Library 26-Feb-2014 12:09:32

Please send the file to answers AT metrolibrary DOT org.

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