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This question was answered on 15th of October 2013, 03:34 AM

Mention an RT not showing

Posted by MusicaChilenaCL — 14th of October 2013, 13:52 PM

Hi there
I have two accounts. One of them, @musicachilenacl is not showing RT and mentions. The other one @diadelamusicacl it's showing them. Why? What can I do?
Thank you

Rey Caacbay

Posted on 15th of October 2013, 03:34 AM

Hi there,

Thanks for reaching out! The problem with the retweet and mention data not being updated, is that the oAuth credentials we had for your account weren't valid anymore. Our data shows you have revoked third party tool access for app.

Something easily resolved by logging out, and logging back in to Twitter Counter with your account. Upon further investigation, I noticed we've been tracking your mentions and RT's again since Monday October 14th.

If you have any further Pro Twitter Stats questions, please email support (at) twittercounter (dot) com.

MusicaChilenaCL

Posted on 15th of October 2013, 07:22 AM

Thanks
I've noticed that too. Now it's fixed.

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