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My account is not showing RT and mentions since several days ago. How can I solve it?

La Rural 12-Dec-2012 13:27:24

I have a pro account tracking @larural_bsas. But since some days ago, it is not showing my Mentions and Retweets.

Thanks.

Answer
STAFF
Rey Caacbay 13-Dec-2012 12:45:10

Hi there,

Thanks for reaching out! The problem with the retweet and mention data not being updated, is that the oAuth credentials we had for your account wasn't valid anymore. Either you had revoked third party tool access, or you haven't logged in at Twitter Counter for more than 6 months.

Something easily resolved by logging out, and logging back in to Twitter Counter with your account.

Upon checking your account I noticed that your data already has been fully updated. If the problem returns please follow the steps as mentioned above.

Greetings from Amsterdam!

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