My apologies for the delay in response.
We've been working on resolving this issue, but soon found out that the issue was bigger than we had thought. We've now implemented several fixes and we're working through the backlog of reports. Your report should be available within the next few hours. If you find that it still isn't available tomorrow, please contact me as soon as possible (firstname.lastname@example.org).
Our apologies for the inconvenience.