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This question was answered on 13th of October 2011, 08:27 AM

How do I change my credit card details?

Posted by British Council — 11th of October 2011, 11:46 AM

I want to keep my sub, but need to change the card. How?

Richard Kraaijenhage

Posted on 11th of October 2011, 11:55 AM

Hi,

Thank you for your mail. You can change your credit card by canceling your current subscription, wait until you receive our end-of-subscription email. (at the end of your normal billing cycle) At that moment you can start a new subscription. We are working on making this simpler. Sorry for the inconvenience.

Sincerely,

Richard

MARCA

Posted on 13th of October 2011, 08:18 AM

I can't believe this!

I just upgraded my account and I do need to change the suscription for a corporate account. So, are you actually telling me that I have to wait for a whole month until be able to change the credit card?

I guess it's a Joke...

Jorg Ruis

Posted on 13th of October 2011, 08:27 AM

Hi Marca,

Unfortunately this is the way it works right now. But again, like Richard said, we are working on making this simpler. It is on our priority list and hope to have it fixed soon.

Kind regards,

Jorg

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