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This question was answered on 17th of October 2011, 07:57 AM

Why are my mentions not updating?

Posted by Ariana Grande — 10th of October 2011, 03:16 AM

My mention stats show zero...I've emailed for help, but no response.

Richard Kraaijenhage

Posted on 10th of October 2011, 04:52 AM

Hey Ariana,

We received your email, we are working on it. Sorry for our late reply and the inconvenience.

Cheers,

Richard

Ariana Grande

Posted on 13th of October 2011, 02:27 AM

Have you been able to correct the problem yet? thanks!

Richard Kraaijenhage

Posted on 17th of October 2011, 07:57 AM

Hey Ariana,

Can you go to your Twitter settings https://twitter.com/settings/applications and revoke access for "The Visitor Widget"?
Then log in to Twitter Counter again.

This will help solving the problem with your statistics.

Cheers,

Richard

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