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This question was answered on 6th of July 2011, 04:59 AM

Paid an hour ago - still no confirmation email

Posted by Joseph McCray — 4th of July 2011, 22:11 PM

Paid an hour ago and still no confirmation email after 1 hour (not in my spam folder either).

Sam Wierema

Posted on 6th of July 2011, 04:59 AM

Hi Joseph,

Sorry to hear we haven't informed you about the current status.

Our payment provider has indicated that your payment has failed. Payment mostly fail due to one of two reasons: not enough credit on the credit card, or the payment was refused by the credit card company, for example because it concerns an international transaction (we're based in Amsterdam). Unfortunately our payment provider does not indicate why the payment has failed. You would need to contact your credit card company to find out why.

If you want to sign up for our Premium Twitter Stats you can do so via our Premium signup page at http://twittercounter.com/pages/premium.

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