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This question was answered on 15th of March 2011, 06:10 AM

Updated number of new followers does not match the actual number

Posted by — 12th of March 2011, 03:59 AM

I have been watching the increase in our daily number of new followers and yesterday along, we had almost 100 new followers looking at where we started from and where we ended up but on the Twitter Counter page, it only shows +10 new followers even after refreshing the stats page but when I mouse over the chart for yesterday it shows +54 so I am seeing three different numbers. I am going to start charting new followers every day to prove this but would like to know why this happens. How can this be so off from one spot to another?

Thanks

Sam Wierema

Posted on 14th of March 2011, 08:05 AM

Usually these discrepancies appear due to caches not being cleared correctly, showing different stats on the graph and right below the graph. These should resolve over time, or when you press "Update stats now" at the top of your page.

I've just checked your current numbers and they seem to fine.

Sam Wierema

Posted on 15th of March 2011, 06:10 AM

Hi Jeff,

Our follower graph does not only show you the number of followers gained, but also the number of followers lost. For example, if you've gained 45 new followers on saturday, but lost 4 followers that same day, the total would be 41 (45-4 = 41). This also allows for accounts with negative growth, in other words, losing followers.

A second thing to take into account is the moment that your account was updated and the time zone settings we are using. We might update your account at 8pm on a saturday, missing the last 4 hours. When you update your stats the next day these last 4 hours are also counted, because we count against the previous update. Also, 8pm server time, might be 1am your time, or 1pm your time.

We take our numbers directly from Twitter, so there is no error margin on the numbers. The only actual difference could be noted in when your stats were updated and the difference between your time zone and our server's.

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