Frequently Asked Questions

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This collection of frequently asked questions (FAQ) provides brief answers to many common questions about Twitter Counter. It also provides more detailed information about our services. Please check here for answers before sending email to our support email.


We also have a great discussion forum, where users like yourself have posted questions and Twitter Counter team members, along with other users, have posted answers. Do you have a question that is not listed here? Contact our support team.

Questions submitted by our users

Top Question

I can't see my mentions and retweets. What I can do?

2 replies — Asked by El Tesoro — 8th of July 2013, 10:17 AM
Top Question

How do I cancel my subscription?

4 replies — Asked by Tomich Wines — 7th of December 2012, 03:13 AM
Top Question

The follower count on TwitterCounter differs from Twitter Analytics

6 replies — Asked by MTV News — 14th of February 2012, 16:24 PM
Top Question

Only the last week of our mentions display.

2 replies — Asked by Restaurant.com — 20th of September 2012, 08:55 AM
Top Question

How do I opt in to the weekly newsletters containing stats?

1 reply — Asked by Texas Motor Speedway — 26th of March 2012, 10:21 AM
Top Question

Maximum Graph Size

3 replies — Asked by Study Glasgow — 7th of August 2012, 05:04 AM
Top Question
Top Question

Our tweet data is wildly inaccurate. Can you take a look?

3 replies — Asked by RSNO — 16th of October 2012, 12:21 PM
Top Question

My follower count reads ZERO!

2 replies — Asked by Stephanie — 25th of November 2012, 23:37 PM
Top Question
Top Question

Twittermail Not Sending

3 replies — Asked by Marcus Bagwell — 31st of October 2013, 09:57 AM